Is the color green the same as the color black?

     When it comes to different shifts throughout the day I have to say closing at night is amusing. Every night when closing I have to do all the paperwork and organize all the tickets and clean up. This seems like a pattern right? But why is it everytime I close something goes wrong and people continue to prevent me from closing in time.
     When people hand me their scratch offs usually they won or they weren't sure if they won the game. When I check the ticket with the machine the answer is always accurate. It's funny when customers argue with you considering the machine is always right and once again they're wrong.
     A customer approached me one night and asked me to check her ticket. I put it through the machine and she won $2  but she claims it was supposed to be $4. I checked the instructions of the game and also explained how the machine is always right and thats what she won. She then asked to explain how to win but I showed her in order for her to win that specific scratch off and to win the amount she thought she won then she would have to have a green seven. She didn't have a green seven and thats why she only won the amount shown. Apparently I was wrong and the seven was green and not black. She continued to argue how she knows it's green because its "bold". I stuck with my argument considering the machine is always right and then she started to show other customers the ticket. Customers agreed with me and said it was black not green but she ended up asking if she can buy the ticket back. I thought to myself why would she buy it back with money she just won? Eventually she stopped trying and she just gave me a look, then started walking.

     Many little things go on when closing and it never makes sense why they always happen at that moment and not any other time of the day. Whether it's people dropping their tickets underneath a vending machine, someone staring me down hoping I would open just for them to check tickets or just people who decided to cash their big tickets at the end of the night. That one is my favorite considering you have all day to do that but now it's a good time? People are just upset by not being right and apparently the machines are always wrong. I would love to say it's rare to have a customer argue about their results on a ticket, but it happens everyday!

The Customer is always right?

            We all heard the policy when it comes to working with people and many of us stick by it, others get fired over it. Then there are those who are just amazed at the accusations people come up with.

            If you want to pick your own numbers then you have to fill out a card except for the Pick 3 and Pick 4. When people ask if they can give them numbers I have to say no and most of the time they understand but when there is someone who gets upset by the word no they continue to give an attitude.

            There was one customer who completely flipped out on me because I wouldn’t put in her numbers. I would of put the numbers in just to get her away from me but my boss was nearby and I rather not lose my job over someone I don’t even know. About five minutes passed and one of the store managers approached me. He explained to me how I should give her the numbers she wants. I agreed with him and she ended up filling out a card and she bought her ticket. The funny thing is, what she just did is exactly what I asked her to do before she gave me an attitude.

            I really don’t have much room to talk about knowing so much about the lottery. But since i've been working there for a good three months I would think by now I know a lot more. Personally I cannot stand when people play the lottery and they don’t know what they're doing. If someone just wakes up one day and decides to play some numbers then atleast know what your doing. This customer I had put down some money on the counter along with her tickets. She first asked me to check her tickets from yesterday and one of them didn’t have the results left. I told her how this game doesn’t go off till tomorrow and she asked me if she bought this ticket this morning. She told me she doesn’t remember buying this ticket and asked if I remember her getting one. I told her I wasn’t even here this morning so I wouldn’t know but I nicely showed her what exactly she bought. After her confusion I thought I wouldn’t see her till next week. Sadly I was wrong and  I had a manager again approach me saying that this woman lost her money. But really he pretty much said she accused me of taking her money. I never did and I thought well if she cannot remember buying her ticket then obviously she isn’t responsible for her money. Ends up my money was even and I didn’t steal anything and once again I was right not the customer.

I used to be a people person until my job

When I first started working at my job I started as a cashier. The amount of people and problems they gave me just drove me nuts and just to get out of that department was my goal. The new department I moved to was Lottery and my first thoughts were that I have no idea what these customers are like. Honestly I never even played lottery so I was completely new to this popular game. Within two weeks I noticed the regulars that came to purchase their tickets every week. I even noticed how people spend their whole day playing scratch offs until they actually win five dollars or more. But it's never a dull moment at my job and the stories and ridiculous things people have come up with are pretty comical.